Frequently Asked Auto Transport Questions
Whether it is your first time shipping a vehicle or you just need some clarification on a few points, we are here to help! We've compiled this FAQ together to help address many Frequently Asked Questions while preparing vehicles for transport. If you have any remaining additional questions or concerns, without hesitation, please get in touch with our team. We are more than happy to chat about your transportation requirements!
Enclosed Auto Transport Service Area
Primary focus is on enclosed auto transport within the western provinces of Canada (Alberta, British Columbia, Saskatchewan and Manitoba). The main goal is to provide high quality, efficient service to our regional clients. If you are looking for transport outside this area, our extended network of service providers covers eastern Canada and USA transportation, please contact us for more information.
Pickup & Delivery Locations
Door to door deliveries are preferred for most service calls and event requests. Your vehicle will be picked up at the origin location (residence as well as businesses) and delivered to the provided destination. Local shipments are completed in short tow trucks for residential services. Long distance shipments are serviced with longer highway trucks and require space for loading/unloading nearby. In the event of direct access being restricted during pick up or delivery, our driver will contact you to arrange for service at a nearby location.
Transportation of vehicles that are inoperable but still rolling/movable is possible. Most transporters are equipped with electronic winches to load vehicles for transport. The vast majority of modern vehicles have tow hooks for the vehicle, installed in the front/rear, for easy winch service. Please ensure all specialty vehicles have clearly marked tow points or ensure owner approved points are discussed with the driver at pickup.
Please note: Wrecked, severely damaged and non-rolling vehicles cannot not be loaded on our highway equipment. Please specify condition at the time of booking to ensure the correct truck is dispatched for your service call.
Typically most bookings are made 1-2 weeks out, pending clients preferred dates and current truck schedules.
Our drivers will require someone present at the locations provided during booking, signing for inspections and release the vehicle.
Contact us if someone is unable to be present at any of the points of service and we can discuss options specific to your service call.
Rush / Same Day Services
Urgent and Rush bookings are available pending current truck schedules. This includes roadside service calls, local towing around Calgary & area, as well as long distance service calls within our service area.
Many dealerships and clients require short-notice transportation for towing, service & warranty, events and corporate re-locations. Interested in same day/rush transport service within Western Canada? Without hesitation, please get in touch with the team ASAP to schedule your service today.
Cleanliness and Car Covers
Our drivers take pride in offering a clean, safe and scratch free service for your vehicle. A driver will thoroughly inspect your vehicle at the time of pick up. This will include photos and condition report (BOL), before the vehicle is loaded. Clean protective gear, such as floor mats, seat covers and steering wheel covers will be installed on every vehicle.
Vehicles with clean paint and windows are able to have covers installed during some transports. Customers can leave their vehicles cover in the cargo area and request it to be used during transport. A cover can also be provided at an additional cost if the customer does not have one available.
Vehicles that contain dust, dirt, contaminants or moisture cannot not be covered during transport.
Personal and Household Items
For vehicles NOT crossing any international borders, small personal items or vehicle related items may be left inside the cargo area. For vehicles crossing international borders, all items inside vehicle must be declared on customs paperwork. Any goods not declared risk seizure of vehicle and contents by customs officials at the time of crossing.
Please ensure all contents are secured properly for transport.
Ensure the drivers field of vision is clear so the vehicle can be driven safely without obstruction.
Weapons, alcohol, illegal and/or dangerous goods are NOT permitted.
As required by all legal motor carriers operating Canada, your cargo is fully insured during transport. We carry numerous policies to ensure that in the event of a major accident or damage to your vehicle, you are covered. Our policies include but are not limited to $2,000,000 High Value Commercial Cargo Coverage as well as $2,000,000 Commercial General Liability Coverage at all times.
In the event that your vehicles value is exceeding $2 million for insured replacement costs, please contact us to discuss additional coverage required.